Customer Success Manager
Customer Success Manager
Monitoring & Observability | Financial Services
London (Hybrid)
Circa £100,000 + Bonus + Benefits
This is a high-impact Customer Success opportunity with a well-established name in financial technology.
The business supports some of the most demanding and highly regulated environments globally, working with major financial institutions where uptime, resilience, and operational visibility are genuinely mission-critical.
They are looking for a technically credible Customer Success professional who can operate confidently inside complex enterprise environments and build trusted relationships across both technical and senior business stakeholders.
The successful individual will understand enterprise operations, monitoring strategy, adoption risk, hybrid infrastructure environments, and how observability platforms deliver measurable operational value inside large-scale organisations.
The Opportunity
You’ll work closely with strategic enterprise accounts across banking and capital markets, helping customers maximise platform adoption, improve operational visibility, and realise long-term business value from their monitoring and observability investments.
The role sits at the intersection of customer engagement, technical advisory, adoption strategy, and commercial account development.
Key responsibilities include:
- Acting as a strategic advisor across enterprise customer accounts
- Driving platform adoption, customer engagement, and value realisation
- Building relationships across engineering, operations, architecture, and leadership teams
- Monitoring customer health, usage, and adoption metrics to proactively identify risks
- Leading enablement sessions, workshops, and business reviews
- Partnering closely with Product, Support, Engineering, and Account Management teams
- Contributing to the continued evolution of the Customer Success function
What They’re Looking For
The ideal profile will include:
- Experience within Customer Success, Technical Account Management, or a similar client-facing technical role
- Strong exposure to monitoring and observability technologies
- Understanding of enterprise-scale infrastructure environments spanning on-premise and cloud
- Experience working with Financial Services organisations, ideally banking, capital markets, trading, or payments
- Strong analytical and stakeholder management capability
- Ability to communicate credibly with both engineers and senior leadership teams
- Confidence operating independently within a fast-evolving environment
Highly Relevant Backgrounds Could Include Experience With:
- Enterprise observability and monitoring platforms
- Real-time or high-availability environments
- Hybrid infrastructure estates
- Technical customer advisory or post-sales consulting
- Monitoring tooling such as Geneos, Dynatrace, Datadog, Splunk, AppDynamics, Grafana, Prometheus, Elastic, New Relic, or similar platforms
Why This Role Stands Out
- Opportunity to work with globally recognised Financial Services institutions
- Complex, technically sophisticated customer environments
- Strong balance of technical depth and strategic customer engagement
- Established business with significant market credibility
- Collaborative, high-retention culture with long-term career growth opportunities
- Hybrid working model with London-based team presence
If you enjoy technically credible, value-led customer engagement within enterprise technology environments and want to work with some of the most demanding customers in the market, this is a genuinely strong opportunity to explore.
Please contact Ian Bailey at Harrington Starr for full details