IT Technician

About Us

The vision of Harris Academy Clapham is a simple one. From our opening in September 2020, our academy is a place where ‘everything is possible’.

The Clapham curriculum is designed to meet the needs, aspirations and abilities of every one of our students. Our aim is to improve their life chances and enable them to make a positive contribution to the city and world in which they live.

At Harris Clapham, the curriculum is delivered through high-quality teaching. This is codified in our research-informed approach to pedagogy, which we call the Clapham Way. The following principles apply in our curriculum:

• Subject specific knowledge and skills come first
• Embedding and building on the basics – ensuring that every student acquires the vocabulary, literacy and numeracy skills to enable them to fully participate in society
• The curriculum must be rigorous and relevant by engaging with the best of what has been thought and said and acknowledging that knowledge is fluid and can be contested
• The curriculum must prepare for life in modern Britain and beyond, and enable Clapham students to understand their rights and fulfil their responsibilities under the Equality Act.

Through the Clapham academic, enrichment and pastoral curriculum we expect our students to develop powerful knowledge and the following values and character attributes that will enable them to achieve our vision that ‘Everything is Possible’.

Endeavour for excellence

• Learning to work hard and relish challenge.
• Learning to never give up.
• Learning to take sensible risks.
• Learning to always strive for the best for themselves and each other.

Integrity and honesty

• Always acting with kindness.
• Treating others the way they would like to be treated.

Self-belief with a global view

• Growing to have the agency to achieve their ambitions for themselves and the wider world.

Our staff are supported in their work and in developing their future careers via:

• A centralised behaviour system, with each year group supported by non-teaching pastoral leaders
• A programme of instructional coaching, supported by the Step Lab platform
• Access to a wide range of National Professional Qualifications delivered by the Institute of Teaching
• Federation subject consultant support
• Harris Federation professional development training days and networking support.

Summary

Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Clapham.

Main Areas of Responsibility

Your responsibilities will include:

• Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
• Ensuring that all incidents and service requests are logged appropriately
• Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
• Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
• Ensuring that Academy incidents and service requests are resolved within the target resolution time
• Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
• Installing, configuring and maintaining computer peripheral equipment
• Installing and testing new software and software updates and upgrades
• Installing, configuring and maintaining VoIP telephones
• Familiarising yourself with the network infrastructure and associated documentation
• Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
• Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices
• Administering Active Directory user login accounts
• Managing Active Directory Distribution and Security groups within the Academy
• With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
• Delivering the IT support service in accordance with ITIL and HarrisNET principles.
• Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
• Updating and maintaining the IT assets in both locations as listed in the CMDB

Qualifications & Experience

We would like to hear from you if you have:

• Good verbal and written communication skills
• The ability to self-manage, organise, and prioritise tasks and work under pressure
• A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
• Flexibility and adaptability
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
• Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
• A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector
• Recent experience of working in an on-site IT based, Customer Service environment
• Proven experience of supporting Microsoft products
• Proven experience of managing Active Directory user accounts
• Recent experience of supporting Apple products
• Recent experience of supporting Windows 10 PCs, laptops and tablets

For a full job description and person specification, please download the Job Pack.

Professional Development & Benefits

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