Service Desk Engineer

We're looking for a skilled and customer focused Service Desk Engineer to join our IT team. In this role, you'll be the first point of contact for technical issues, supporting both office based and remote staff and ensuring a seamless IT experience across the organisation.

What You'll Do

• Provide timely 1st and 2nd line support

• Troubleshoot hardware, software, networking and M365 issues

• Log, track and resolve incidents, escalating when needed

• Support new joiner onboarding and deliver staff training where required

• Configure and deploy workstations, manage AD accounts and maintain IT asset inventory

• Monitor Servers, backups and network services, responding to alerts

• Assist with IT equipment procurement and contribute to ongoing IT projects

• Build strong relationships with users and promote best practices across the business

What You Bring

• 4+ years' experience in IT Support, ideally in financial services

• Strong understanding of Microsoft technologies (Windows OS, M365, Teams telephony)

• Confident troubleshooting skills across hardware, software and networks

• Excellent communication skills, with the ability to explain technical issues clearly

• Organised, detail oriented and able to prioritise effectively

• Experience in supporting stakeholders, VIPs or executives

• Certifications: MS-900, AZ-900, ITIL v3 Foundation (preferred)