IT Service Desk Manager

IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. * Maintain IT security, networking, and compliance standards. * Lead the Joiners-Movers-Leavers process and manage IT assets and licensing. * Drive automation, process improvement, and operational efficiency initiatives. * Support business projects, upgrades, and vendor management. About You* Proven experience in IT management or senior IT support roles within a corporate environment. * Strong technical expertise across Microsoft 365, Windows, networking, and security. * Excellent communication, leadership, and problem-solving skills. * ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.