2nd Line Support Engineer - Cyber Security Specialist

2nd Line IT Support Engineer – Cyber Security Specialist

Location: Portsmouth - On-site

Full-Time | Permanent

Are you an experienced IT Support Engineer looking to elevate your career in a collaborative, forward-thinking education environment? Our client – a respected college – is seeking a 2nd Line Engineer with strong cyber security expertise to join their dynamic IT Services Team.

This is an exciting opportunity for someone passionate about IT support and cyber security, who thrives in a people-first culture and wants to make a real impact in the education sector.

Key Responsibilities

• Provide high-quality 2nd line support and troubleshooting across hardware, software, and desktop systems.
• Support and mentor 1st line engineers; escalate complex issues to 3rd line or third parties as needed.
• Contribute to the planning and development of IT systems and services.
• Maintain and update the IT ticketing system with accurate and timely information.
• Participate in college-wide IT projects and initiatives.
• Provide hands-on support for hardware repairs, software installs, and hardware refreshes.
• Represent the IT department at internal/external meetings and conferences.

Cyber Security Focus

• Act as the college’s Cyber Security Subject Matter Expert.
• Plan, implement, and manage security measures to safeguard college data, systems, and networks.
• Ensure all devices are fully patched and updated, including software and firmware (via N-Central).
• Maintain the Cyber Security Calendar and Risk Register.
• Administer security tools including Microsoft Defender, Microsoft Endpoint Protection, and Microsoft Secure Score.
• Lead on firewall management, vulnerability scanning, and Data Loss Protection.
• Manage phishing simulation training and ensure staff are educated in cyber security best practices.
• Stay updated through participation in the JISC Cyber Security Community, webinars, and industry resources.

What We’re Looking For

• Proven experience in a 2nd line IT support role, ideally within an educational or complex environment.
• Strong understanding of cyber security principles, tools, and best practices.
• Experience with M365 security features, patch management, and vulnerability remediation.
• Excellent troubleshooting skills with a proactive approach to problem-solving.
• Ability to work collaboratively across IT teams and communicate effectively with non-technical stakeholders.
• Passion for continuous learning and knowledge-sharing within the team.

Desirable Skills & Tools

• Familiarity with N-Central or similar patching tools
• Microsoft Defender & Secure Score
• Endpoint protection and firewall rule management
• Experience with phishing simulation platforms and user training tools
• Exposure to Change Advisory Boards (CAB) or ITIL environments

Why Join?

• Make a meaningful difference in a people-first organization
• Shape and secure a growing IT infrastructure in education
• Gain exposure to both hands-on support and strategic cyber security work
• Be part of a supportive, forward-thinking team committed to personal growth and professional excellence