2nd Line Support
2nd Line IT Support Engineer – Contract
Location: Leeds x5 days per week onsite
Rate: Up to £290 per day – Inside IR35
The Opportunity
We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds.
This is an excellent opportunity for a hands-on support professional with strong experience across Microsoft technologies, Office 365, and end-user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation’s IT environment.
Working within a fast-paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.
Key Responsibilities
Provide 2nd line technical support across hardware, software, and Microsoft environments
Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
Build, configure, deploy, and support laptops and desktop devices
Diagnose and resolve hardware, software, and connectivity issues
Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
Escalate complex incidents to relevant internal teams where required
Maintain accurate ticket updates and technical documentation
Deliver excellent customer service and end-user support across the business
Support device rollouts, hardware replacements, and user onboarding activities
Essential Skills & Experience
Proven experience within a 2nd Line IT Support role
Strong Office 365 support experience
Hands-on experience supporting laptops, desktops, and peripheral devices
Good knowledge of Windows 10/11 environments
Experience with Active Directory user administration
Strong troubleshooting and problem-solving skills
Excellent communication and stakeholder engagement skills
Ability to work effectively within a fully onsite support environment
Desirable
Experience with Microsoft Intune or Endpoint Manager
Basic networking knowledge
Exposure to Azure or cloud-based technologies
Relevant Microsoft or IT support certifications
Interested? Please submit your updated CV to Dean Sadler-Parkes at Harvey Nash for immediate consideration.