Application Support Specialist

Front Office Infrastructure & Application Support Specialist Business Area:Global Markets - Front Office Production Support(Global Banking & Markets / Corporate & Institutional Banking)Job Type:Mission:As part of the Front Office Support team, you will provide technical and functional support to traders, sales, and quantitative teams. You will ensure the availability, performance, and resilience of market-facing applications and the underlying infrastructure.You will work in close collaboration with development teams, infrastructure teams, and vendors to resolve incidents and improve production stability.Key Responsibilities:Operational Support:* Provide Level 1.5 / Level 2 support for Front Office trading applications, market data platforms, and market connectivity.* Ensure incident resolution within agreed SLA/SLOs.* Monitor critical systems using tools like Dynatrace, Splunk, Zabbix, etc.* Perform daily health checks, deployments, and recovery procedures.Incident & Problem Management:* Take ownership of incidents, coordinate resolution across IT teams and vendors.* Conduct post-incident reviews (PIRs) and contribute to problem management.* Write and maintain runbooks, SOPs, and technical documentation.Infrastructure Management & Automation:* Perform system administration tasks on Windows and Linux servers (basic).* Manage and troubleshoot middleware (Tomcat, MQ, Kafka).* Automate recurring tasks using PowerShell, Bash, or Python scripts.* Contribute to Infrastructure as Code (IaC) initiatives using Terraform, Ansible.Business/Market Knowledge:* Understand Front Office processes and market data flows.* Support trading desks during market hours (Equities, FX, Rates, Derivatives).Continuous Improvement:* Drive process improvements in monitoring, alerting, and release management.* Collaborate on the move toward Cloud (AWS / Azure / Private Cloud) and DevOps practices.Key Skills and Experience Required:? Technical Expertise:* Windows Server & Linux administration (basic to intermediate).* Middleware: Tomcat, MQ Series, Kafka.* Databases: Oracle, MS SQL Server, PostgreSQL (SQL basics).* Cloud exposure (AWS, Azure, or private cloud environments).* Scripting: PowerShell, Bash (Python is a plus).* Monitoring: Dynatrace, Splunk, Zabbix, Grafana.* Familiarity with networks and market connectivity (FIX protocol, Bloomberg, Reuters).? Application & Market Knowledge:* Previous experience supporting trading platforms (Murex, Sophis, Calypso, or in-house platforms).* Understanding of financial instruments: Equities, FX, Rates, Derivatives.* Market data feed experience (Bloomberg, Reuters, ICE) is a strong plus.? Processes & Tools:* ITIL: Incident, Change, and Problem Management.* CI/CD tools (Jenkins, GitLab CI, etc.).* Familiarity with Agile / DevOps environments.? Soft Skills:* Strong problem-solving mindset and ability to work under pressure.* Excellent communication skills in English (French is a plus).* Ability to interact with Front Office users (traders, sales, quants).??? Qualifications:* Bachelor's/Master's degree in Computer Science, Engineering, or related fields.* 3-7 years of relevant experience in Application Support, Production Support, or Infrastructure roles in Investment Banking / Financial Markets.?? Working Hours & On-call:* Support coverage during market hours (7 am - 7 pm rotating shifts).* On-call rotation (24/7) for critical incident support.