Cloud/IOT Service Delivery Manager

Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services.

Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support

I am eager to speak to any Systems Analysts or Service Delivery Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27000, and Agile solutions such as Jira.

Responsibilities will include:

• Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times
• Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security
• Ensure that Virtual Machine capacities are optimally scaled
• Operate an effective backup and recovery strategy
• Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution
• Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments.
• Operate 2nd line support for UK, Europe and Middle East, and third line support across the business.
• Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards.
• Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements.
• Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems

This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Service Delivery Manager or a lead Systems Analyst who is looking to make that next step into a formal Service Management position