Operations Manager

Job Title: Operations Lead/Manager

Location: London, WC2H 8AG

Mode of working: Hybrid (3 Days/Week)

Job Type: Contract until Feb 2027

Key Responsibilities

• Manage multiple ongoing projects within Search operations, ensuring smooth operationalisation of engineering requests and partner launches.
• Bridge between teams — act as liaison among engineering, product, and vendor operations teams to streamline workflows and identify process synergies.
• Conduct feasibility assessments of new requests: evaluate requirements, determine what is feasible, and push back when necessary.
• Operationalise launches — ensure that new products or features are supported effectively through structured processes.
• Create clear documentation and workflows, outlining step-by-step instructions for vendor teams and ensuring they understand data handling and quality requirements.
• Monitor performance and quality metrics (volume, turnaround time, customer satisfaction) to identify inefficiencies or root causes of issues.
• Work with vendor teams to resolve quality issues and maintain high standards.
• Perform basic data analysis using internal tooling and Salesforce-like systems to interpret performance and satisfaction metrics.
• Conduct landscape and process analysis to identify opportunities for operational improvements and scalability.
• Support cross-functional collaboration, ensuring process alignment and consistency across different orgs and regions.