Salesforce Administrator

Job Type: Permanent

Location: London (3 days onsite per week)

Start Date: Mid-February 2026

Client: Media company

Overview

Our client is hiring a Senior Salesforce Administrator to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex Service Cloud and Zuora subscription environment and plays a key part in client's AI-driven transformation, including Agentforce for Service and Einstein for Service.

You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client's AI roadmap.

Key Responsibilities

• Own advanced Salesforce administration and complex BAU support.
• Design, build, and optimise Flows, automations, and error handling.
• Troubleshoot complex issues across integrations, APIs, and Zuora/MPP subscription logic.
• Manage releases with developers, including deployments and sandbox alignment.
• Lead configuration and expansion of Agentforce for Service (agents, actions, reasoning, testing).
• Support Einstein for Service features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions).
• Work with business stakeholders to translate requirements into scalable Salesforce solutions.
• Maintain platform health, data quality, governance, and documentation (Jira/Confluence).
• Support training and adoption of AI and automation features.

Skills & Experience

Essential

• Strong Service Cloud experience in complex environments.
• Expert-level Flow design and troubleshooting.
• Experience with deployments, devops/change sets, and sandbox management.
• Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing.
• Experience in a senior admin or advanced second-line Salesforce role.
• Strong stakeholder communication and Agile delivery experience.

Desirable

• Experience with Agentforce OR Einstein for Service.
• Knowledge of Zuora or subscription platforms.
• Exposure to Data Cloud or Next Best Action.
• Agentforce Specialist or relevant Trailhead certifications.