Senior Information Technology Engineer

Job Title: Senior IT Engineer

Location: Manchester

Salary: £40,000 - £45,000 DOE

Key Responsibilities

• Provide advanced technical support via phone, email, and on-site.
• Resolve escalated and major incident tickets within SLA.
• Lead on investigations into security breaches, outages, and recurring issues.
• Mentor and train junior engineers; support their development.
• Create technical documentation, update PSA tickets (Autotask), and maintain accurate records.
• Run knowledge-sharing sessions, post-incident reviews, and training workshops.
• Work collaboratively with the service desk when required.
• Communicate clearly and professionally with customers.

Additional Information

• UK driving licence and vehicle required.
• NDA and CRB check required.

Required Skills & Experience

• 3+ years in a senior support role (MSP preferred).
• Microsoft 365 (Exchange Online, SharePoint, Teams).
• M365/Azure security (Conditional Access, MFA).
• Exchange (on-premise and online).
• Azure administration.
• Windows OS and Server (2008 R2–2022).
• Server builds, migrations, and troubleshooting.
• Hyper-V configuration and support.
• Firewall/router configuration (Fortinet, Draytek, Sophos ideal).
• VPN, RDS, AVD support.
• Microsoft Office support.
• Active Directory & Group Policy.
• Experience mentoring junior engineers and delivering training.

Desirable Skills

• Autotask PSA, Datto RMM, IT Glue.
• Datto BCDR and networking.
• DFS, DNS, DHCP.
• Microsoft Intune/Endpoint Manager.
• Technical certifications (Microsoft, CCNA, CompTIA, etc.).

Please apply !