Senior Information Technology Engineer

Job Description
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Job Title: Senior IT Engineer

Location: Manchester

Salary: £40,000 - £45,000 DOE

Key Responsibilities

• Provide advanced technical support via phone, email, and on-site.
• Resolve escalated and major incident tickets within SLA.
• Lead on investigations into security breaches, outages, and recurring issues.
• Mentor and train junior engineers; support their development.
• Create technical documentation, update PSA tickets (Autotask), and maintain accurate records.
• Run knowledge-sharing sessions, post-incident reviews, and training workshops.
• Work collaboratively with the service desk when required.
• Communicate clearly and professionally with customers.

Additional Information

• UK driving licence and vehicle required.
• NDA and CRB check required.

Required Skills & Experience

• 3+ years in a senior support role (MSP preferred).
• Microsoft 365 (Exchange Online, SharePoint, Teams).
• M365/Azure security (Conditional Access, MFA).
• Exchange (on-premise and online).
• Azure administration.
• Windows OS and Server (2008 R2–2022).
• Server builds, migrations, and troubleshooting.
• Hyper-V configuration and support.
• Firewall/router configuration (Fortinet, Draytek, Sophos ideal).
• VPN, RDS, AVD support.
• Microsoft Office support.
• Active Directory & Group Policy.
• Experience mentoring junior engineers and delivering training.

Desirable Skills

• Autotask PSA, Datto RMM, IT Glue.
• Datto BCDR and networking.
• DFS, DNS, DHCP. xkybehq
• Microsoft Intune/Endpoint Manager.
• Technical certifications (Microsoft, CCNA, CompTIA, etc.).

Please apply !