ServiceNow Architect
ServiceNow Architect | Global Consultancy | End-to-End Delivery Leadership
Are you a hands-on ServiceNow expert who thrives at the intersection of strategy, architecture, and delivery?
We're partnering with a leading global Consultancy to find a ServiceNow Architect who can own engagements from initial client conversations through to successful implementation and beyond.
This is not a pure design role. We're looking for someone who can shape, build, and deliver - someone equally comfortable running client workshops, defining architecture, and rolling up their sleeves to develop on the platform.
The Opportunity
As a ServiceNow Architect, you will play a pivotal role in delivering transformational ServiceNow programmes for enterprise clients. You'll lead from the front, translating business challenges into scalable solutions, guiding delivery teams, and ensuring high-quality outcomes across the full lifecycle.
You'll be trusted as both a technical authority and client advisor , helping organisations maximise the value of their ServiceNow investment.
What You'll Be Doing
- Lead end-to-end ServiceNow engagements from discovery through to delivery and optimisation
- Facilitate client workshops , requirements gathering, and solution shaping
- Define solution architecture aligned to best practices and business outcomes
- Take a hands-on role in development and configuration where required
- Provide technical leadership and oversight across delivery teams
- Drive governance, quality assurance, and successful project execution
- Advise clients on ServiceNow roadmaps and platform strategy
- Collaborate with stakeholders across business and technical teams
- Support user adoption, testing, and change management initiatives
What We're Looking For
- Strong, demonstrable experience across the ServiceNow platform in both architecture and development
- Proven ability to lead full lifecycle implementations independently
- Deep understanding of ServiceNow best practices, design patterns, and platform capabilities
- Experience delivering solutions across multiple modules, ideally including:
- GRC (Governance, Risk & Compliance)
- CSM (Customer Service Management)
- Ability to translate complex business needs into scalable technical solutions
- Experience working directly with clients in a consulting or advisory capacity
- Strong communication skills with the ability to engage senior stakeholders
Certifications
- ServiceNow CIS certifications - essential - multiple preferred
- CTA (Certified Technical Architect) - highly desirable but not required
Why Join?
- Work with a globally recognised consultancy on high-impact transformation programmes
- Opportunity to take true ownership of architecture and delivery
- Access to complex, enterprise-scale projects across industries
- A culture that values technical excellence, autonomy, and innovation
- Clear progression toward CTA-level capability and leadership roles
Who This Role Suits
This role is ideal for someone who has moved beyond pure development and wants to own the bigger picture , but still enjoys being hands-on when needed. You're someone who doesn't just design solutions, you deliver them end-to-end .
If you're ready to take the lead on meaningful ServiceNow transformations and work at the forefront of enterprise technology delivery, we'd love to hear from you.
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