ServiceNow Platform Architect
ServiceNow Platform Architect
Global Automotive Organisation
Remote
Competitive Salary & Package
The Opportunity
A global Automotive organisation is continuing to scale ServiceNow as a core enterprise platform underpinning IT, engineering, manufacturing and corporate services. To support this growth, we are seeking a ServiceNow Platform Architect to define and govern how ServiceNow is designed, extended and operated across a complex, multi-region environment.
This is a senior architectural role with responsibility for ensuring ServiceNow remains scalable, secure, compliant and aligned to enterprise architecture principles , while supporting ongoing digital transformation at global scale.
The Role
As ServiceNow Platform Architect, you will act as the design authority for the ServiceNow platform , setting architectural standards, guardrails and patterns that shape all current and future implementations.
You will sit above individual projects and delivery teams, focusing on platform-wide architecture, governance and long-term sustainability , working closely with Enterprise Architecture, Security, Cloud and senior IT leadership.
This role is ideal for someone with deep ServiceNow knowledge who wants to operate at an enterprise, cross-domain architectural level rather than purely hands-on delivery.
Key Responsibilities
- Define and maintain the ServiceNow platform architecture , ensuring consistency across modules, regions and business units
- Establish and enforce architectural standards and best practice , covering:
- Configuration vs customisation
- Data models and CMDB architecture
- Integration and interface patterns
- Security and access models
- Act as platform design authority , reviewing and approving solution designs and major technical decisions
- Shape instance strategy , release management approach and upgrade readiness for a global user base
- Ensure ServiceNow architecture aligns with:
- Enterprise Architecture principles
- Cloud and integration strategies
- Cyber security and compliance requirements
- Support platform scalability, performance and resilience as adoption grows
- Collaborate with Systems Integrators and internal delivery teams to ensure consistent architectural quality
- Provide senior-level technical guidance and escalation for complex platform decisions
Stakeholder Engagement
- Work closely with Enterprise Architects to align ServiceNow with broader technology strategy
- Partner with Security, Infrastructure and Integration teams to maintain platform integrity
- Engage with senior IT and business stakeholders to translate enterprise needs into architectural outcomes
- Influence global stakeholders while balancing regional requirements with enterprise consistency
Skills & Experience
Essential
- Proven experience operating as a ServiceNow Platform or Technical Architect in a large organisation
- Strong understanding of ServiceNow architectural concepts, including:
- Multi-module platform design
- CMDB and data governance
- Integrations and enterprise interfaces
- Experience working within complex, global environments
- Ability to operate strategically while still retaining technical credibility
- Strong decision-making and stakeholder influence skills
Desirable
- Experience in automotive, manufacturing or engineering-led enterprises
- Exposure to multiple ServiceNow product suites (e.g. ITSM, ITOM, HRSD, CSM, SecOps)
- Familiarity with enterprise architecture frameworks and governance models
Why Join?
- Architect a globally scaled ServiceNow platform at enterprise level
- High visibility and influence across technology and business leadership
- Long-term strategic role rather than project-centric delivery
- Join an organisation investing heavily in digital innovation and transformation
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