Technical Support Specialist

🚨 Hiring: Triage Specialist II | London | 12-Month Contract

We’re looking for a Triage Specialist II to join a fast-paced Product & Technical Support team, working on complex issues across Ads, Commerce and Creator products..

🔹 What you’ll be doing:

• Investigate and troubleshoot complex technical/product issues

• Work with APIs, logs and data to identify and resolve issues

• Support advertisers and act as a technical point of contact

• Translate technical concepts clearly for non-technical stakeholders

• Partner with Engineering, Product and Sales teams

• Identify trends and create scalable SOPs/documentation

• Adapt quickly to new products, features and changing workflows

🔹 What we’re looking for:

• 2+ years in Digital Advertising, AdTech and/or Technology

• Strong technical troubleshooting and investigation skills

• Experience working with APIs and log interpretation

• Customer/client-facing experience

• Strong communication skills with the ability to explain technical issues simply

• Comfortable working in a fast-changing environment

• Bachelor’s degree in Computer Science, Engineering, Marketing or a related field

📍 Location: London – hybrid, 2–3 days onsite

📅 Contract: 12 months

⏰ Start: ASAP

💼 Working hours: 40 hours/week

If you have experience across AdTech/Digital Advertising + technical troubleshooting + customer-facing support, I’d love to hear from you.

📩 Please DM me with your CV and contact details.

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