Head of Operational Reporting & Analytics (London)

Head of Operational Reporting & Analytics

Location London, Leicester or Bexhill Hybrid

Welcome to Hastings Direct From our Group HR Director Pam Angel

Were a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see, and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for, even if youre not 100% sure we would love to hear from you.

Role overview

The Head of Operational Reporting & Analytics will lead the strategic design, development, and delivery of operational reporting and analytics across operations. This role is critical in enabling data-driven decision-making, performance improvement, and regulatory compliance within the Hastings operations value chain. The postholder will work closely with senior leadership, data engineering, and the operational teams to ensure reporting capabilities align with business goals, customer expectations, and industry best practices.

Job details youll need to have demonstrable experience in:

• Develop and execute a strategic roadmap for operational reporting and analytics aligned with both operational and company goals

• Lead and inspire a team of reporting specialists and data professionals to deliver high-impact insights and performance metrics

• Partner with operational functions to identify performance drivers, opportunities, and risks through advanced analytics

• Drive continuous improvement in MI/BI reporting capabilities and data visualisation

• Leverage tools like Power BI, Tableau and SQL to derive actionable insights from complex datasets

• Enable predictive analytics and automation to improve operational efficiency and customer outcomes

Essential skills/experience:

• Proven experience in a senior reporting/analytics role within the insurance or financial services industry

• Strong background in operational reporting, KPI development, and performance tracking

• Advanced knowledge of BI tools (e.g., Power BI, Tableau) and data platforms (e.g., SQL Server, Snowflake)

• Excellent leadership, stakeholder management, and communication skills

The interview process

Our interview process involves the below:

• Recruiter screening call

• Initial interview with hiring leader

• 2nd interview with hiring leaders leader

As a Disability Confident employer, were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us, youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Regrettably we are unable to offer sponsorship for this role

Benefits: in addition to a competitive salary and 6k car allowance you will also receive

Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, youll be helping to drive our growth, so in return, well give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, well deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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