Cloud Technician

Cloud Technician

£28,000 - £38,000 | South Wales (Office & Customer Site)

Hatched Talent is delighted to be the talent partner for an established IT services provider seeking a Cloud Technician to join their growing team. This is a fantastic opportunity for an experienced Microsoft Cloud professional to step into a client-facing, second-line technical role with real career progression.

Why this role?

As a Cloud Technician, you'll deliver cutting-edge Microsoft Cloud solutions while supporting users and mentoring the first-line support team with more complex issues. You'll gain exposure to varied customer environments - working both from the office and on-site - while playing a key role in projects that drive digital transformation.

What you'll be doing

• Delivering Microsoft Cloud solutions (Azure, Microsoft 365, associated products)
• Providing advanced diagnostics and support for complex technical issues
• Supporting and guiding the 1st line team on escalations
• Liaising directly with customers on-site and remotely to ensure high satisfaction
• Completing system checks in line with remote system support policies
• Assisting with evaluation of new technologies and beta releases
• Offering software application support to customers after training

What we're looking for

• Minimum of 3 years' experience in Microsoft Cloud support, delivery, and administration
• Strong skills in Microsoft 365 and Azure administration
• Confident communicator with excellent customer service skills
• Ability to take ownership of projects/issues and see them through to resolution
• Full UK driving licence (essential for on-site work)

Desirable skills:

• Microsoft certifications (MCP, MCSA, MCSE)
• Knowledge of VoIP systems and support
• Experience with Intune, Defender, and PowerShell

What's on offer

• Salary: £28,000 - £38,000 (depending on experience)
• 37.5-hour working week
• A varied role combining office-based, remote, and on-site customer work
• Ongoing training and professional development
• Chance to work with the latest Microsoft technologies
• Career progression within a supportive and growing IT team