Learning Hub Advisor

Learning Hub Advisor

Job DetailsJob Title:Learning Hub AdvisorDepartment:Learning HubCampus:AltonSalary:Grade 3 Spine Point 11 - £24,299.61 (actual salary: £21,180.38)Contract Type:37 Hours / 38 weeks About the RoleWe are looking for an enthusiastic and tech-savvy Learning Hub Advisor to join our team at HSDC. This is a key support role focused on creating a dynamic, welcoming, and digitally driven environment that helps students and staff make the most of our learning resources. You’ll assist with day-to-day operations, provide guidance on digital tools and study support, and ensure that IT-related queries are resolved efficiently. With a strong customer service mindset and a passion for learning, you’ll help shape a modern resource hub that reflects the evolving needs of our college community.Responsibilities You will be responsible for:

• Ensure the Learning Hub meets the needs of students and staff with an enhanced focus on digital learning
• Ensure the IT enquiries raised by staff and students are addressed in a timely and effective manner
• Maintain and develop the use of booking systems to maximise the use of the Learning Hub resources and computers
• Support and supervise students and staff in the Learning Hub to ensure an environment conducive to learning. Challenging inappropriate behaviour as necessary and using reporting systems to support any concerns or issues arising.
• Develop resources by liaising with teaching staff and the digital creation suite to ensure that students are supported to use a range of strategies to enhance their learning.
• Deliver Learning Hub inductions including a focus on software to support learning to groups of students

Requirements You will need:

• Good general education to include Maths and English to GCSE Grade C or equivalent
• IT qualification or the willingness to undertake
• Experience of working in a customer facing role
• Excellent customer care skills
• Excellent communication skills
• Ability to work in a team

BenefitsIn return, you will receive:

• Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
• Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
• Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
• Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.

Visit our website to learn more! ApplicationHow to applyWe strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment@hsdc.ac.uk and a member of our team will respond as soon as possible. For more information on the position itself, please connect with Dave Galloway at dave.galloway@hsdc.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.