Digital Product Manager EPOS - Bourne Leisure Head Office

Job Title: Product Manager (Retail & EPOSEngineering)
Location: Field Based – Regular UK Travel
Contract Type: 12 Month FTC
Salary: Competitive annual salary + bonus and benefits

Your Opportunity
We’re looking for a forward-thinking Product Manager to lead the development and roll-out of our Retail & EPOS engineeringsolutions across our UK parks. You’ll play a pivotal role in evolving how wedeliver retail and F&B experiences to our guests, creating seamless systemsthat improve efficiency and drive both revenue and guest satisfaction.
This is a unique opportunity to shape a product with astrong hardware and software component, working across Digital, Operations andEngineering to take solutions from concept through to successful deployment atscale. If you’re energised by complex challenges, guest-centred innovation, andthe chance to deliver real impact across multi-site operations, this could bethe role for you.

What you’ll be doing
Lead the product roadmap for Retail & EPOS engineering solutions.
Deliver digital products that enhance guest experience and support business goals.
Manage end-to-end product discovery, development, testing, and go-to-market.
Collaborate with cross-functional teams including Operations, Engineering, UX, and Product colleagues.
Ensure EPOS and retail products align with brand strategy, compliance, and user safety.
Drive successful roll-out across multi-site operations.
Use data to track outcomes and optimise product performance.
Partner closely with operations teams to ensure smooth adoption and impact.
Champion continuous improvement, experimentation, and innovation.
Keep guests and owners at the centre of all product decisions.
What we’d like you to bring
Experience rolling out hardware/software products at scale across multi-site businesses.
Strong background in product management, ideally within Retail or EPOS environments (e.g. supermarket, F&B, EPOS supplier, food delivery).
Knowledge of UX design, agile frameworks, and product methodologies.
Commercial acumen with a focus on revenue growth and guest satisfaction (NPS).
Experience working closely with operations teams.
Excellent communication and stakeholder management skills.
Ability to analyse competitor products and apply insights.
Creative problem-solving and the confidence to challenge existing approaches.
A collaborative, guest-centred mindset aligned to our Haven values.
Flexibility to travel regularly across the UK.

What’s In It For You?
25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, whichincludes Haven & Warner Hotels. We have 9,000 fantastic team members and 39beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptionalpeople and teams. At Haven, we take pride in our Breath of Fresh Air culture,which focuses on valuing and supporting every team member. We prioritiseopenness and transparency in our interactions allowing our team members to betheir authentic selves.
We operate a hybrid working model, meaning 50% of yourworking week will be spent at the office, occasionally on Park, or at externalevents.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may containa presentation or skills test, depending on the role. If you require anysupport or reasonable adjustments to help you perform at your best during thisprocess, please let us know.
Diversity, equity, and inclusion are at the heart of who weare and what we do. Our commitment to these values is unwavering and they arecentral to our mission. We encourage applications from all backgrounds,communities and industries and we are happy to discuss any reasonableadjustments or flexibility that you may require, including whether a role canbe part-time or a job-share.
We genuinely care about every candidate's experience duringthe recruitment process and are here to provide support where we can. If yourequire any assistance or reasonable adjustments while applying, please don'thesitate to reach out to us at