Digital Project Manager

About Us

Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.

The Role

As a Digital Project Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.

Responsibilities & Duties

Project & Delivery Management

• Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
• Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
• Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.

Cross-Functional Collaboration

• Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
• Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery steams.
• Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.

Quality Assurance & Operational Excellence

• Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
• Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
• Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
• Commercially aware, with a good understanding of contract management and profitability analysis.

Stakeholder Communication

• Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
• Support business teams with training, documentation, and guidance on new tools and processes.
• Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience)

Skills & Experience

• Proven experience in service delivery management, or similar experience in project management.
• In depth knowledge of IT infrastructure, networks, and emerging technologies
• Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
• Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
• Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
• A passion for elevating the digital presence of a premium, heritage-driven brand.

*Please note this role is based 4/5 days on-site