IT Infrastructure Support Engineer

Job Title: IT Infrastructure Engineer

Location: Tiverton 

Salary: Up to £32,000 dependent on skills and experience 

Job Type: Permanent 

Working hours: 9am to 5pm 

The Opportunity 

An experienced IT Infrastructure Engineer required to join a small team that are transitioning the IT systems of the organisation, embracing modern workplace technologies, and adopting new methods and practices. ?This is a great opportunity to take the next step in your career with a business that embraces modern workplace technologies and seeks to invest across the IT estate.

Responsibilities 

The postholder will be supporting modernising every aspect of the IT estate.

You will be supporting a Wintel-based on-premises infrastructure with an overall strategy of 'serverless computing'.

Analysing this existing infrastructure and suggesting/researching improvements that align with the overall strategy.

Cyber Security will be a core part of the role and experience in this area is essential.

You will be required to assist the support desk team with end-user support escalations and be a key player in redefining how IT services are delivered and supported.

You will be monitoring and maintaining all aspects of the infrastructure, so experience in preventive maintenance and predictive failure analysis will be required. 

Must Have: ?

• Windows Server (Apply online only)) 
• Active Directory
• Hyper-V
• Office/Microsoft 365 (F through E suites) 
• Microsoft Cloud technologies: Intune, Defender, Entra, etc. 
• Modern identities and security (2FA, etc.) 
• Azure (PaaS, IaaS): Security and Governance 
• Deep knowledge of Networking (DNS, DHCP, TCP/IP, Subnetting, VLANs, 802.1X, Routing, and SDWAN) with exposure to multiple switch vendors, with HP/Aruba & Unifi in use across the organisation 
• Enterprise WiFi deployments (802.1X/Certificate-based) as well as guest and BYOD access requirements 
• Familiar with firewall configuration fundamentals and advanced threat hunting 
• Experience with security tools and general vulnerability management, both at the perimeter and client 
• Experience of backup methodologies and management 
• Produce documentation for end users and the support desk 
• IT Helpdesk Experience 

Bonus Skills: ?

• Cyber Essential Certification ?
• Experience with ISO 27001 ?
• Traditional and Cloud-delivered Phone Systems ?
• SQL Server
• Veeam
• Rubrik

Additional Information:

• Minimum 2 years in a similar role. ? Training on internal/bespoke apps provided. 
• Salary: £30-32k 
• Normal working hours: 9 to 5. ? Flexibility for occasional work outside of core hours as required for upgrades/maintenance. ? Some travel to branch sites may be required from time to time. 
• Suitability will be measured through interviews with example-based scenario questions and expectations to detail technical processes and understanding. 

Closing date is 02.07.2025

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

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If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job