Infrastructure Support Analyst
Infrastructure Support Analyst
Tiverton, EX16.
Hours: Monday to Friday, 9:00am – 5:00pm (35 hours per week)
Salary: £30,000 - £32,000
Overview
An experienced Infrastructure Analyst is required to join a collaborative IT team supporting a business-wide technology transformation. The organisation is focused on modernising its IT estate, adopting cloud-first and modern workplace technologies, and continuously improving its infrastructure and service delivery.
This is an excellent opportunity for a hands-on infrastructure professional to contribute to both BAU support and strategic IT improvement initiatives within a forward-thinking environment.
Key Responsibilities
- Support the modernisation and ongoing improvement of all IT systems and infrastructure
- Monitor, maintain, and ensure the stability and performance of infrastructure environments
- Assist the IT Service Desk with escalations and infrastructure-related queries
- Analyse existing systems and recommend improvements aligned with modern best practices
- Carry out regular patching, upgrades, and preventive maintenance activities
- Support end-user device configuration, including new hardware setup and policy/compliance management
- Provide clear, business-focused technical input and guidance where required
- Produce and maintain technical documentation for both end users and support teams
- Contribute to the organisation’s wider IT strategy and transformation initiatives
Key Skills & Experience Required
- Strong knowledge of networking principles, including:
- DNS, DHCP, TCP/IP
- Subnetting and VLANs
- Experience with Windows Server (2016–2019)
- Proficiency in Microsoft 365, including enterprise licensing (F through E suites)
- Understanding of modern identity and security concepts (e.g. MFA, conditional access)
- Experience with Microsoft Azure (IaaS & PaaS), including security and governance
- Familiarity with firewall configuration and network security best practices
- Experience with threat hunting, vulnerability management, and security tooling
- Strong experience producing technical documentation
- Experience in a support or infrastructure-focused IT role
Benefits
- 25 days annual leave plus bank holidays
- Company pension scheme (with employer contribution)
- Healthcare cashback scheme
- Discounts with local shops and services
- Retail discounts with major brands including Argos, Currys, Halfords, Tesco, Sainsbury’s, and Morrisons
- Free on-site parking
- Career progression opportunities
- Ongoing training and professional development
- Recommend-a-friend scheme
If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)
Closing date is 19.04.2026 - Please note this could change subject to suitable applications
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future