Customer Journey Manager (Business Analyst)- Trade Finance - London OR Edinburgh - Hybrid working -
Job Description
Hawksworth are hiring for a Customer Journey Manager (Business Analyst) on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract.
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Location, Either London or Edinburgh.
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Hybrid working, x2 days onsite, x3 days remote.
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The job:
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We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.
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Key Skills & Experience:
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- Strong domain experience in Trade Finance
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
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Desirable
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- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
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If this is you, please apply now! You can also reach out to me at richard@hawksworthuk.com
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Thank you.