Customer Journey Manager - London - 1 year contract Inside IR35 - Hybrid working - Banking/ Payments sector exp
Hawksworth are now recruiting for a ‘ Customer Journey Manager’ for a global Consultancy business for a project with a household name Financial Services provider in the UK.
This will be an Inside IR35 Contract, initial 1-year duration, Hybrid working (x2 days onsite per week, x3 days from home per week), Central London location.
Rates; to be discussed but Market Rates. It is important we get the right person for this project.
Role Overview
The Customer Journey Manager is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience.
Required Skills & Experience
- Strong experience working in Banking and Payment sector
- Strong experience in Customer Journey / Business Analysis / Product roles
- Proven ability to design end-to-end customer journeys
- Experience working in Agile (Scrum / SAFe) environments
- Strong stakeholder management and communication skills
- Ability to translate business needs into technical delivery inputs
- Experience in Banking / Financial Services (preferred)
- Journey mapping & process modelling tools (Visio/Figma)
- Agile tools (JIRA, Confluence)
- Data-driven analysis and problem solving
If you are a talented Customer Journey Manager with the above experience we would like to hear from you asap! Please apply now.
You can also reach out to me directly at richard@hawksworthuk.com
Thank you.🙂