2nd line IT support Technician
Join a leading independent technology and services provider as a 2nd line IT support Technician.Job Overview: Seeking an on-site IT support resource in Maidenhead to assist with laptop deployments. The role involves configuring devices, updating asset records, and supporting users during setup.
- Role : 2nd line IT support Technician
- Location: Carterton
- Contract: 22nd June'26 - 30th Sep'26
- Mandatory check: SC Clearance
- Pay Rates:
- Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
- PAYE Basic Rate: £14.90/hour
- Hours: 37.5 hours a week. Monday - Friday.
- Time: 8:30 AM - 5:00 PM
Key Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
- Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware repairs 'in the warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader
- Follow any agreed processes and procedures either by the Authority (site regulations etc)
- Must have SC Clearance
Key Requirements: Candidates must be SC cleared How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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