3rd line engineer

Your new company This opportunity is with a purpose-driven technology company based in New Milton, focused on delivering end-to-end digital solutions. Their mission is to eliminate reliance on outdated analogue systems by designing products that are fully digital from the ground up. The role offers strong potential for career progression within a forward-thinking organisation that values innovation and long-term development. Your new role My client is seeking a highly skilled and proactive Third Line IT Service Desk Technician to join its dedicated IT team. This position plays a vital role in ensuring the stability and performance of the organisation's IT infrastructure by resolving complex technical issues escalated from first- and second-line support.The successful candidate will serve as a subject-matter expert in advanced networking, server management, and SIP-based telecommunication systems. They will support business-critical operations and contribute to maintaining high service levels across the organisation.

What you'll need to succeed

• Solid knowledge of both Linux and Windows operating systems
• Familiarity with FreeSwitch and AWS cloud infrastructure
• Strong understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging
• Experience supporting Node.js applications and diagnosing server issues
• Proficiency with SIP analysis tools like Wireshark or packet tracers
• Excellent troubleshooting and communication skills
• Relevant certifications (e.g. Microsoft Azure Administrator or similar)

What you'll get in return

• Generous Annual Leave - 23 days per year, increasing to 25 days with length of service, plus bank holidays
• Exclusive Discounts - Save on groceries, retail, travel, insurance, dining, and more
• Wellbeing Support - 24/7 access to our employee assistance programme via a dedicated app
• Family & Friends Perks - Discounts on products and services for your loved ones
• Cycle to Work Scheme - A tax-efficient way to stay active and commute sustainably
• Pension Contribution - Up to 4% company-matched pension scheme
• Free On-Site Parking - Hassle-free parking

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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