Business Analyst (Digital and Dynamics)

Business Analyst Contract - Paying between £450 to £550 Per Day, Inside IR35, Based in South Wales, Hybrid Working, To Start ASAP Your new company We are working with an organisation committed to improving services through digital innovation. With a strong focus on user needs and continuous improvement, the organisation is investing in modern technologies and processes to enhance how it delivers value to its users and stakeholders.Your new role You will play a key role as a Business Analyst, acting as a bridge between non technical stakeholders and the Digital/IT team. You will work across a range of digital initiatives, helping to identify business needs, improve processes, and deliver effective technology solutions, with a strong focus on CRM (Dynamics 365) and Power Platform.You will be involved throughout the full project lifecycle, from requirements gathering and analysis through to solution design, testing, and implementation.

Key responsibilities:

• Engage with stakeholders to understand business needs, challenges, and opportunities for improvement
• Analyse and document requirements, ensuring solutions are clearly defined and prioritised
• Support the design and configuration of CRM (Dynamics 365) and Power Platform solutions
• Act as a liaison between business users and technical teams to ensure clear communication and successful delivery
• Lead or support testing activities, including user acceptance testing
• Provide insight into digital solutions, risks, and benefits to support decision making
• Identify opportunities for process optimisation and service improvement

What you'll need to succeed

• Proven experience as a Business Analyst where client case management is key
• Strong problem solving and analytical skills with a structured approach
• Experience working in an Agile environment (Scrum/Kanban)
• Ability to communicate complex technical concepts clearly to non technical audiences
• Experience in requirements gathering, user stories and stakeholder engagement
• A strong user focused mindset, using data and insights to drive outcomes
• Experience of working in a cloud based or service led environment

What you'll get in return

• Opportunity to work on meaningful digital transformation projects
• Flexible and hybrid working arrangements (you will need to come to Cardiff - more so in the initial stages of your assignment, but there are levels of flexibility after that)
• A collaborative, forward thinking working environment that can see the benefit of change

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Tom Matherick now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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