Customer Experience Partner
Customer Experience Partner
Lincoln | £30,000 + Bonus Potential of £5,000
Build relationships that matter before customers need help.
The strongest customer relationships aren't built when something goes wrong. They're built long before that through trust, consistency and genuine engagement.
This growing technology and communications business is looking to appoint a Customer Experience Partner to become the proactive voice of the organisation for an established portfolio of customers. This isn't a traditional account management or sales role. Instead, it's about building meaningful relationships, understanding customer sentiment and ensuring clients feel supported throughout their entire journey.
You'll become a recognised and trusted point of contact, regularly engaging with customers to understand their experience, identify opportunities for improvement and spot potential issues before they develop into complaints, escalations or cancellations. You'll work closely with colleagues across the business to ensure customer concerns are addressed quickly and effectively whilst helping to strengthen long-term relationships.
The role requires someone who enjoys talking to people, asking the right questions and genuinely understanding what matters to customers. You'll be proactive rather than reactive, taking ownership of concerns and helping the business stay one step ahead of customer needs. Whilst there is a commercial element to the role, this is very much about relationship quality and customer advocacy rather than hard selling.
We're looking for a confident communicator who combines empathy with commercial awareness. Somebody who is comfortable having difficult conversations when necessary but always strives to achieve a positive outcome for everyone involved.
Previous experience could come from customer success, client services, relationship management, account management or another customer-focused environment. What matters most is your ability to build trust, identify risk early and create positive customer experiences.
If you're looking for a role where customer relationships genuinely come first, we'd love to hear from you.
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