Desktop support Engineers (Level 2)
Job Overview: We are looking for a T2 Technician who will act as an on-site IT support engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware,software, and meeting room technologies.
- Start Date: 22 June 2026
- End Date: 30 August 2030
- Working Hours: Monday - Friday, 09:00 - 17:30
- Location: Garth Road, Gwynedd, Bangor, LL57 2RG
- Working Hours: Monday - Friday, 09:00 - 17:30
- Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company)
Key Responsibilities
- Act as on-site IT support, either independently or within a team
- Perform desktop hardware installations, upgrades, and swaps
- Provide desk-side support for hardware and software issues
- Handle walk-up user queries efficiently and professionally
- Initiate automated builds and post-login configurations for laptops
- Coordinate hardware repairs via defined warranty processes
- Maintain accurate system records in ServiceNow and follow strict processes
- Conduct proactive desk and meeting room checks to ensure availability
- Provide meeting room support and fault diagnosis
- Escalate issues or risks to Team Leaders as necessary
Key Requirements
- Proven experience in desktop support / IT support roles (2nd line / T2 level)
- Strong knowledge of hardware installation, troubleshooting, and repair coordination
- Familiarity with ticketing systems (ServiceNow preferred)
- Ability to follow defined processes, scripts, and policies
- Excellent customer service and communication skills
- Ability to work independently as well as part of a team
- Proactive approach to maintenance and issue prevention
- Full UK Driving Licence (mandatory)
How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call usnow. If this job isn't quite right for you, but you are looking for a newposition, please contact us for a confidential discussion about your career.
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