Hardware / Break-fix Engineer

Your new role The purpose of this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing over and above in the workshop functions enabling my client to meet contractual customer SLA's.Resonsibilities To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers Have a good understanding of networking technologiesInstallation of operating systems across a network Via SCCM, PXE, and also via USBHave a good working knowledge of SSH, Telnet and Putty to aid configuration of various equipmentAbility to perform Bios / Firmware updates for various equipment and manufacturersHave a good working knowledge of Active DirectoryHave a good working knowledge of operating systems such as Linux, Microsoft Windows 7, 8, 10 to aid in configuration and troubleshootingHave a good working knowledge of encryption technologies such as Bitlocker and Mcafee Drive Encryption What you'll need to succeed Have the required skills and hold the relevant accreditations to repair and build kit on all portfolio and customer-owned stock including HPI/HPE, Lenovo, Dell, Cisco and DraytekAbility to support their Team Leader and Line Manager through transformational changes.Ability to process complex ideas and think logically; perceive and understand others.Commercially aware.Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.Acts with integrity and takes responsibility for own actions and responses.Customer-facing; strong interpersonal skills, assertive, financial awareness.Competent on systems reporting tools and using data to drive efficiencies.Personal attributes; have initiative, a proactive approach to dealing with customer issues, must take ownership of situations and be accountable.Ability to perform on Microsoft Office App's Perform any tasks deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager What you'll get in return c£market rates (inside IR35)What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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