Head of IT

Your new company Our client is a leading provider of integrated support services for the UK's military infrastructure. This organisation is responsible for the design, construction, and ongoing management of modern living and working environments for armed forces personnel. The company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready facilities.

Your new role A senior technology leadership opportunity is available, reporting directly to the Director of Business Services. The Head of IT is responsible for ensuring that technology services, infrastructure, and operations effectively support business needs and align with corporate IT direction. This role is key to enabling business performance through reliable, secure, and scalable IT solutions.

The Head of IT works closely with corporate IT, business functions, and digital leadership to ensure IT capabilities are aligned with strategic priorities, operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers.

Key Responsibilities:

• Lead the delivery of IT services to meet business expectations, ensuring performance, reliability, and responsiveness.
• Develop and implement a comprehensive cyber security strategy aligned with business objectives and compliance requirements, including risk management and incident response planning.
• Ensure the security and integrity of IT infrastructure, adhering to relevant standards and policies.
• Collaborate with digital leadership to ensure IT platforms support innovation and transformation.
• Lead technology initiatives to enhance user experience and enable innovation.
• Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement.
• Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction.
• Develop and implement IT plans that align with business strategy and priorities.
• Lead and develop the IT team, fostering a culture of accountability, service excellence, and professional growth.
• Manage the IT budget, ensuring value for money and strategic investment in core capabilities.

This position is suited to an experienced IT leader seeking a new challenge in a complex, multi-stakeholder environment.

What you'll need to succeed You will need to demonstrate IT leadership experience, with a proven track record in IT service delivery management. Experience managing within IT security frameworks such as ISO27001 or NIST is essential. You should have a strong understanding of data protection regulations and standards, including GDPR, and experience ensuring organisational compliance.

The role requires the ability to identify, analyse, and prioritise cyber security risks to the business. You will have experience with IT system implementations, as well as hiring, managing, and retaining a team of technology professionals. Project management experience is required, along with experience in both line and matrix management of IT support staff.

Strong customer service skills are important, with the ability to understand business priorities and align IT delivery accordingly. You should be an expert in managing third-party suppliers and have comprehensive technical knowledge of IT infrastructure. An in-depth understanding of business activities, delivery models, and business processes is required, as is the ability to monitor industry benchmarks and competitors to drive efficiency improvements in IT delivery.

Experience managing customer relationships with senior-level management and shaping Service Level Agreements with customers and service providers is also essential.The ideal candidate will have strong interpersonal and communication skills, both verbal and written. You should be proficient in planning, problem-solving, and organisational skills, with the ability to anticipate the implications of decisions. Self-motivation, initiative, and determination to meet objectives are important, as is the ability to adapt to change and handle uncertainty. You will be an effective team leader, able to motivate and delegate, and capable of working both independently and collaboratively as part of a wider team.

What you'll get in return The benefits package includes 25 days of holiday plus bank holidays, with the option to buy or sell additional days each year. The role offers a car allowance of £8,000 or the choice of a company car. Additional benefits include private medical healthcare and a range of flexible options such as life assurance, dental coverage, discounted gym memberships, and retailer discounts.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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