IT Help Desk

Your new company A public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.Your new role As an IT Helpdesk Analyst, you will provide on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You'll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.What you'll need to succeed

• Previous experience in a 1st line Helpdesk or Service Desk role
• Confidence supporting non-technical end users
• Strong communication and customer service skills
• Basic knowledge of Microsoft 365, device management, and laptops
• Experience with hardware troubleshooting (laptops, peripherals, AV)
• Ability to prioritise tasks and remain calm under pressure
• Comfortable working 5 days per week on-site
• Experience in the public sector or exposure to SaaS platforms is desirable but not essential.

What you'll get in return

• A temporary contract of at least 8 weeks (sickness cover)
• Standard working hours: 35 hours per week, 9:00am-5:00pm with a 1-hour lunch
• Immediate start (Monday following specification sign-off)
• Hands-on experience within a public sector IT environment
• Exposure to Microsoft technologies, Intune, SaaS applications, and transformation work
• A varied, practical role within a supportive and close-knit IT team

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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