IT Support Analyst

Your new company We are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development.Your new role As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential.

What you'll need to succeed

• At least 2 years' experience in IT support or a similar role
• Strong knowledge of Microsoft operating systems and Office 365
• Familiarity with ITIL v4 principles
• Excellent troubleshooting and customer service skills
• Ability to work independently and as part of a team
• Eligibility for BPSS and SC clearance (British passport required)
• A proactive, "switched-on" approach and willingness to learn
• Full UK driving licence

Desirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune. What you'll get in return

• Competitive salary starting at £32,000 with scope to progress to £35,000
• Exposure to digital transformation projects and Azure migration
• Professional development opportunities and ITIL-aligned processes
• A supportive team environment with a focus on growth and improvement

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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