Lead GDS Service Designer

Are you passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government experience is required.You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes) to a one-stop digital service portal. Key Responsibilities:

• Lead the design of user-centred HR services aligned with GDS standards
• Collaborate with senior stakeholders, business analysts, and technical teams
• Evaluate existing contact routes into HR and redesign them for efficiency and clarity
• Shape a tiered HR service desk model
• Translate business needs into intuitive service catalogue experiences
• Champion behavioural change and stakeholder engagement across the business
• Mentor and guide junior team members in service design best practices
• Drive automation and service improvement to support

Key Skills Required:

• Exceptional stakeholder management and communication skills
• Ability to build trust and influence across diverse teams and senior leadership
• Strong understanding of business change and user behaviour
• Experience in HR service design or working within HR transformation projects (desirable)
• Familiarity with ServiceNow or similar service management platforms
• A people-first mindset focused on relationships, empathy, and driving adoption
• Central government experience required

Contract Details:4-Month contract Start date: asap Rate: £750 Per Day (inside IR35) Location: Based at any main hub across the country up to 3 days per week If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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