Observability/Monitoring Service Owner - Cloud

We have an excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client.

Role overview

Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the AI capabilities in the NOW platform to manage events of client's Transform products and technical platforms.

Contract - 6 months (high potential to extend further)

Location - Waterside (UB7 0GB) (2-3 days per week onsite)

Pay - attractive daily rate (inside IR35)

Skills Minimum Requirements:

• Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture.
• Significant experience in observability and automation architecture and enterprise systems.
• Proven expertise in designing, implementing, and managing a variety of observability tools such as Cloudwatch, Azure monitor, Datadog, ThousandEyes, etc.
• Proven expertise in designing, implementing and managing a variety of automation and autohealing tools such as ansible, NextThink and native AWS/Azure services.
• Experience of integrating with other industry tooling such as ServiceNow, Ansible, Next Think, GitHub, and other DevOps tooling.
• Experience with industry standard SDLCs including but not limited to Agile, Waterfall, Hybrid, product operating model, etc.
• Demonstrated ability to integrate and optimize observability tooling across complex IT environments in cloud hosting specifically AWS & Azure, On-Prem and SaaS. Preferred experience with a range of cloud native solutions, e.g. Kubernetes monitoring.
• Experience and knowledge of Service Now platform, preferably ITSM/ITOM/AIOps including Metrics intelligence.
• Experience in defining and owning the event management and automation process.
• Strong understanding of event correlation, noise reduction techniques which will complement the AIOps, automation and autohealing capabilities.
• Experience with defining observability, automation and autohealing strategies to increase the coverage and adoption across the landscape.
• Experience embedding observability, automation and autohealing practices into BAU operations through service design and service operations processes.

Additional/Desirable:

• Strong understanding of ITSM best practices and principles; ITIL certification is preferred.
• Experience of managing and working with vendors/offshore teams to support day-to-day activities.
• Ability to lead and motivate cross-functional teams and the skill to influence stakeholder decision-making with data-driven insights.
• Flexibility to adapt to changing organisational requirements, technologies, and methodologies.
• Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences.
• Deep understanding of service value for customers and driving continuous improvement through automation.
• Initiates and manages change to help shape the future direction of IAG Tech and organisation.
• Collaborative, open work, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues.
• Demonstrates a passion for and commitment to continuous personal professional development.

Critical Skills:

• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong communication and interpersonal skills with the ability to work effectively with cross-functional teams.
• Exceptional organizational, communication, and interpersonal skills specific to a fast-paced, global corporate environment.
• Robust problem-solving and analytical capabilities.
• Experience in vendor management and negotiation.
• Excellent verbal and written communication skills to effectively convey change proposals, document architecture and processes and liaise with stakeholders at all levels.
• Meticulous attention to detail to ensure accuracy and thoroughness.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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