Process Improvement Analyst

Your new company A vibrant and fast-growing organisation in the property and real-estate sector operating across multiple cities in the UK and Europe.

Your new role As an Operational Process Improvement Analyst, you'll play a hands-on role in driving practical, meaningful change across the organisation. Working directly with teams, you'll uncover what's really happening on the ground, map processes, identify friction points, and design improvements that enhance both colleague and customer experience. You'll collaborate with Technology and Business Improvement teams to deliver impactful solutions, feed insights into the wider change pipeline, and help embed the Group's automation and AI strategy into everyday operations. This is a role where you'll see the tangible results of your work, removing blockers, simplifying processes, and making teams' working lives easier.

Key Responsibilities:

• Understand team workflows, map processes, and identify operational blockers
• Diagnose day-to-day challenges and deliver practical, measurable improvements
• Simplify, standardise, centralise and automate processes
• Partner with Technology and Business Improvement teams to deliver change
• Support the rollout of automation and AI initiatives across operations
• Track and measure improvement impact using relevant KPIs
• Build strong cross-functional relationships to ensure improvements align with wider business needs

What you'll need to succeed

• A naturally curious mindset with a passion for understanding and improving how things work
• Confidence working across teams and constructively challenging existing processes
• The ability to have pragmatic, outcome-focused conversations-even when difficult
• Strong digital confidence, with the ability to use technology or data to inform improvements
• The skill to translate complex processes into clear, usable visuals and explanations
• An analytical, outcomes-driven approach with a strong bias for action
• The ability to build relationships and collaborate positively across multiple functions
• Experience in process improvement, operational change, and/or automation

What you'll get in return You can expect a salary in the region of £35,000 (DoE) along with pension, 25 days holiday (+ Xmas shutdown), hybrid working (1-day WFH), free parking, free breakfast / lunches, and other office perks. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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