Project Manager - CRM - IT - Projects

This is a unique opportunity for a Project Manager to take ownership of a major technology programme from day one, with long-term career progression into wider digital initiatives. If you're a Project Manager who thrives in complex environments and wants to make a real difference, this role is for you.

Invest Northern Ireland is the region's economic development agency, supporting the growth of businesses across Northern Ireland, particularly those with export potential. With over 650 staff and a global presence in 30 locations, Invest NI plays a key role in driving innovation, investment, and economic success.

• Lead a transformational CRM project with strategic impact
• Join a long-term digital roadmap with future technology programmes
• Hybrid working and flexible hours for better work-life balance
• Competitive public sector benefits including pension, holidays, and wellness support
• Collaborative, inclusive culture with strong internal support

• Deliver the full lifecycle of a new CRM system - from requirements and procurement to testing, training, and go-live
• Lead cross-functional teams and manage third-party suppliers
• Facilitate workshops, map processes, and drive continuous improvement
• Monitor project scope, risks, spend, and progress - reporting to senior stakeholders
• Champion digital excellence and promote best practice in CRM usage and data governance
• Support adoption, training, and handover across the organisation
• Drive process optimisation and a customer-focused culture

• Proven experience as a Project Manager in IT or digital transformation projects
• Strong communication and stakeholder engagement skills
• Ability to lead teams and influence change across technical and non-technical groups
• Experience with CRM, workflow, or case management systems (desirable)
• A proactive, improvement-focused mindset and a passion for smarter ways of working

• Location: Bedford Square Headquarters, Belfast (Hybrid Working)
• Salary: £47,304 - £49,515 per annum
• Closing Date: 12 noon, Friday 7th November 2025
• Contract: Full-time, Permanent (subject to 9-month probation)

• 25-30 days annual leave + 12 public/privilege holidays
• Principal Civil Service Pension Scheme (NI)
• Flexi-time and hybrid working options
• Extensive training and development opportunities
• Health & wellbeing support including Employee Assistance Programme
• Inclusive culture welcoming applications from diverse backgrounds

Ready to lead a transformational CRM programme with Invest NI? Apply now to be part of a forward-thinking organisation making a real impact across Northern Ireland.

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