Senior IT Support Engineer

Senior IT Support Engineer

Onsite - Hull

12 months Fixed Term Contract

£28,163 to £31,067-24 days' holiday

Our respected school trust client is seeking a Senior IT Engineer to lead and support IT operations across one of their schools. This is a pivotal role for an experienced and motivated IT professional who thrives in a dynamic educational environment and is passionate about supporting both staff and students.

What you will be doing

• To promote and safeguard the welfare of children and young people.
• To act as site lead at one of the secondary phase schools across the Trust, managing the day-to-day tasks of the onsite IT Support Engineers, ensuring the smooth running of services to the school.
• To manage effective communication with senior school staff on a day-to-day basis concerning all matters IT and escalating as appropriate.
• To work alongside the IT Operations Manager and IT Technical Manager to troubleshoot and provide advanced technical support to other IT colleagues.
• To provide first-line/second-line helpdesk support to pupils and staff for hardware, software, audio-visual, photocopiers and telephone equipment.
• To escalate technical issues that the first-line team cannot resolve.
• To manage own priorities, workload and work of others through the allocation of calls via the helpdesk..
• Maintaining documentation on IT hardware, software and audiovisual equipment.
• To provide general technical support or training to teaching/non-teaching staff and students.

What you will need

• Experience working on an IT helpdesk resolving IT technical issues
• Experience working across multiple establishments with varied IT equipment
• Experience with Microsoft and Google applications
• Ability to support and advise users on a wide range of ICT hardware, software, and related equipment 1st-3rd line
• Ability to diagnose and rectify basic networking faults and diagnose PC hardware configuration faults
• Knowledge and commitment to safeguarding and promoting the welfare of children and young people
• Willingness to undertake relevant training as needed

What you will get in return

In return, you'll join a forward-thinking organisation that values its people and offers excellent development opportunities. The role offers a salary of £28,163 - £31,067- and 24-days' holiday, plus bank holidays. You'll also benefit from a supportive team environment and a range of staff benefits.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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