Service Delivery Director - ITIL, CSAT, SLA, SC Clearance
Service Delivery Director - ITIL, CSAT, SLA, SC Clearance
Up to £600 per day (Inside IR35)
South of London / Hybrid (1-2 days per week onsite)
6 Months
My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Proven experience as a Service Delivery Director within large, complex environments
- Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International delivery teams
- Exceptional ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Exceptional knowledge of Incident, Problem and Change Management principles and processes
- Expertise in establishing, fostering and maintaining a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
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