Service Desk Manager
Job Description
Your new companyA forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.Your new roleAs Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.What you'll need to succeed
- Proven experience in a Service Desk Manager or IT Support leadership role
- Strong knowledge of IT service management principles (ITIL desirable)
- Demonstrated ability to manage and develop high-performing teams
- Excellent stakeholder management and communication skills
- A proactive approach to service improvement and problem-solving
- Driving Licence and ability to travel to another site in Greater Manchester as required
What you'll get in return
- Competitive salary of £52,022 - £57,187 per annum
- £5,052 car allowance
- Hybrid working (2-3 days a week in the office)
- Flexible working arrangements including 4 days compressed weeks available
- Generous pension scheme
- Occupational sick pay
- BHSF Health Membership
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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