Technician 2

Join a leading independent technology and services provider as a Technician 2

Job Overview:

Resources will provide deskside and floorwalking support to our client colleagues during the migration from Zoom to Microsoft Teams. This includes end-user assistance, coaching, "how do I?" guidance, and adoption support following induction training delivered by QA trainers. The resource may work in tandem with another technician floorwalking on site, and a local resource can be used.

Location: Bristol

Daily Rate: PAYE - £14.54/hr (Basic) and UMB - £18.87/hr

Contract Length: 5 Months

Start Date: 29-Oct-2025 to 27-Mar-2026

Key Responsibilities

• Support colleagues with Microsoft Teams queries such as:
• Setting up/joining meetings, calls, and chat
• Sharing and collaborating on documents in Teams
• Troubleshooting login or MFA issues
• Fixing Teams/Outlook calendar integration
• Resolve end-user issues (audio/video not working, connectivity problems, app crashes, sync errors).
• Coach colleagues on "how do I?" questions (e.g. sharing screens, adjusting notifications, using the mobile app).
• Direct users to self-serve resources and digital training content.
• Capture recurring issues and knowledge gaps to feed back to the project team.
• Carry out other related support tasks as required.

Additional Details

• Week 1 - one day online induction for engineers - 27/10/25 (30th or 31st).
• 'Normal' work begins at 03/11/25.
• There will be a pause in work from 08/12/25, resuming on 19/01/26.

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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