Technician 2

Join a leading independent technology and services provider as a 2nd Line Support - On-site.
Job Overview:

• Role: Technician 2 (2nd Line Support-Onsite)
• Location: Heanor
• Contract: 07-Sep-2026 to 30-Aug-2027
• Pay Rates:
• Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
• PAYE Basic Rate: £14.90/hour
• Hours: 37.5 hours a week. Monday - Friday.
• Time: 9:00 AM - 5:30 PM

Key Responsibilities

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements, including device imaging, IMAC support.
• Knowledge of standard software: Windows Office, O365, Google Suite
• Manage incidents and request tickets via an assigned queue in the customer's ITSM system (BMC Remedy)
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent, effective contribution.
• Embrace and support the client's mission and core values.

Skills & Competencies

• Able to follow instructions and procedures
• Proven experience in an IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate for the role
• Demonstrates an organised approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.
• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
• A valid driving licence is required as the role may require some travel.

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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