Technician 3
Join a leading independent technology and services provider as a technician 3 Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone who thrives in a busy environment, enjoys solving problems hands-on, and takes pride in providing an exceptional user experience. You'll play a key part in keeping our technology running smoothly across day-to-day incidents, requests, and device support.Location: Raynesway - Derby Daily Rate: £19.85/hr - PAYE, £25.77 - UMB Contract Length: 02nd March 2026 till 02nd February 2027 Key Responsibilities Tech Bar Support
- Deliver friendly, professional, in-person IT support at the Tech Bar
- Troubleshoot and resolve hardware, software, mobile, and application issues
- Provide guidance and technical advice to users in a clear, approachable way
Operational Support
- Manage incidents and service requests within agreed SLAs.
- Support device builds, configuration, and troubleshooting
- Assist with user onboarding, ensuring new starters have a seamless experience
- Collaborate closely with the wider IT team to maintain smooth service operations
Key Requirements
- Strong technical background, ideally at 2nd/3rd line level
- Excellent communication and customer service skills
- Proactive mindset with a strong sense of ownership
- A team player who performs well in a fast-paced environment
- Solid knowledge of Windows, Microsoft 365, and standard end-user technologies
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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