Engineer Resource Controller/Field Engineer Coordinator

Engineer Resource Controller/Field Engineer Coordinator

Duration: 6 months

Location: Sheffield/Hybrid (3 days on site)

Rate: £203.17 - £253.96 per day, umbrella (in scope)

The key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day.
There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers

• Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
• Monitor field allocation systems to ensure effective deployment of field resource
• Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource
• Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
• Effectively deploy Field resource to ensure maximum utilisation and efficiency
• Work in a collaborative way that ensures the availability of resources within agreed lead times
• Work closely with the Central Resourcing Co-ordinator
• Manage the Switch & Power Routines activities as appropriate
• Seek to continually improve the controls' processes and ways of working
• Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's

Essential to have:

• Field resource allocation
• Escalation management
• Job enablement
• Field Engineer Coordination
• Project Coordination
• Customer service - Handling customers
• Planning skills
• Rota/Callendar management

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