IT Support
Sector: ICT | IT Support | Service Desk
About the Role
We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.
What You'll Be Doing
- Providing 1st Line/Service Desk IT Support to end users
- Logging, triaging, and resolving incidents via ticketing systems
- Supporting Windows 10/11, Microsoft 365, Active Directory
- Troubleshooting hardware, software, and network issues
- Escalating complex issues to 2nd/3rd line where required
- Supporting users across multiple sites in the Belfast area
- Delivering a high standard of customer service and communication
What We're Looking For
- IT/Computer Science/Cyber/Engineering graduate OR equivalent experience
- Around 12 months' experience in an IT Service Desk/ICT Support/Helpdesk role
- Strong understanding of:
- Windows OS
- Microsoft 365/Office 365
- Active Directory (basic user admin)
- Password resets, hardware/software troubleshooting
- Full UK driving licence and access to a car (essential)
- Strong communication skills and a customer-first mindset
- Ability to manage multiple tickets and priorities
What You'll Get
- Clear career progression into 2nd Line/Infrastructure/Cyber
- Exposure to multiple environments and technologies
- Ongoing training and certifications
- Competitive graduate-level salary
- Supportive team and excellent learning environment
- Opportunity to work with leading organisations across Northern Ireland
Ideal For Candidates Searching:
- Graduate IT Jobs Belfast
- IT Service Desk Jobs NI
- ICT Support Belfast
- Junior IT Support Jobs
- IT Service Desk Analyst
- Helpdesk Jobs Northern Ireland
- Entry Level IT Jobs Belfast
Apply Now
If you're a graduate or early-career IT professional looking to build a long-term career in ICT/IT Support, we'd love to hear from you.
Apply today to be considered for immediate interviews.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.