Desktop support Engineers (Level 2)

Job Overview:
We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies.

• Start Date: 22 June 2026
• End Date: 30 August 2030
• Working Hours: Monday - Friday, 09:00 - 17:30
• Location: Garth Road, Gwynedd, Bangor, LL57 2RG
• Working Hours: Monday - Friday, 09:00 - 17:30
• Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company)

Key Responsibilities

• Act as on-site IT support, either independently or within a team
• Perform desktop hardware installations, upgrades, and swaps
• Provide desk-side support for hardware and software issues
• Handle walk-up user queries efficiently and professionally
• Initiate automated builds and post-login configurations for laptops
• Coordinate hardware repairs via defined warranty processes
• Maintain accurate system records in ServiceNow and follow strict processes
• Conduct proactive desk and meeting room checks to ensure availability
• Provide meeting room su...]]>