First Line Analyst
Job Description
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Join a leading independent technology and services provider as a First Line Analyst.
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Job Overview:As a Service Desk Analyst, you'll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards.
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Location: Milton Keynes MK7 8JU
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Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company)
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Contract Length: 12 July 2026 to 11 Oct 2026
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Key Responsibilities
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- Provide first-line technical support within a 24/7 x 365 service environment.
- Deliver technical support and service excellence to Computacenter customers.
- Investigate, troubleshoot, and resolve incidents within agreed SLAs.
- Fulfil service requests efficiently and accurately.
- Assist with problem investigations and root cause analysis.
- Create and maintain technical support documentation and knowledge articles.
- Provide technical guidance and coaching to colleagues where required.
- Ensure compliance with established standards, processes, and procedures.
- Support continuous service improvement and operational effectiveness.
- Maintain a high level of customer service and communication throughout issue resolution.
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Key RequirementsMust have SC Clearance.
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Additional InformationInterview Process: MS Teams/Telephonic
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How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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