Help Desk Administrator

About roleAs a Helpdesk administrator with expertise in educational place, you will collaborate with our client's department. You will be responsible for Facility Administration.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:

You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)

Job Description:The Helpdesk Coordinator serves as the central point for managing facilities-related service requests and ensuring timely resolution in line with service level agreements. Working in a team of four, this position supports the efficient running of on-site operations by raising and tracking job tasks, coordinating contractor access, managing documentation, and maintaining data within the CAFM system. The role contributes directly to contract SLA compliance, responsiveness, and overall service continuity.

Key Skills

• Log and manage reactive and planned maintenance jobs via the CAFM system, ensuring SLA compliance
• Monitor open jobs and follow up to ensure timely resolution
• Issue and track purchase orders related to job requests
• Coordinate contractor attendance, including access arrangements and pre-arrival documentation
• Ensure all contractor prestart paperwork is completed and submitted before attendance
• Maintain up-to-date records and filing systems for audits and compliance
• Support the wider Facilities team with any administrative tasks as needed

Skills & Experience

• Proven experience in a fast-paced helpdesk, facilities, or administrative support role
• Competence using CAFM or similar job-tracking platforms
• Competent in Microsoft Office Suite, including Excel, Word, and Outlook
• Clear communicator with strong customer service skills
• Calm under pressure, with a proactive, solution-focused mindset
• Strong organisational skills and attention to detail
• Flexible and able to manage shifting priorities

What's in it for you?
Rate £14.50/Hr through basic PAYE
Contract Couple of months
Timings: 09:00AM - 05:00PM on-site
Location Brislington, Bristol

Next Steps
Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you!

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