IT Technical Support

Join a leading independent technology and services provider as a Tech Ops 1

Job Overview: An opportunity has arisen for an IT Technical Support to join a Maintenance Service Centre, which is a fast-paced environment team for one of our prestigious customers.

Rate
£18.50/Hr through UMB
£14.25/Hr through basic PAYE
£16.18/Hr through Premium PAYE

Contract: 6 months contract

Location: Hatfield Business Park Hatfield Avenue - Hatfield AL10 9TW

Key Responsibilities:
The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.

Your duties will include: Filtering, visually inspecting, testing and cleaning various types of IT equipment including, laptops, desktops, screens, handhelds and mobile devices etc.Liaising with internal teams whilst building relationships, you will escalate any issues with the supervisor that may affect delivery to our customers. You will be extremely well-organised in your approach to asset tracking and traceability of those assets. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values.

Key Requirements

• Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
• Organising, analysing and handling of tickets in the company computer system.
• Filtration, inspection, testing and cleaning of all device types.
• Preparing new and repaired hardware
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• Assistance in specific tasks where prompt investigation and resolution are required.
• Maintaining assets using an accurate location system to ensure precise asset management.
• 6S Implementation and ongoing maintenance of the workshop
• Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.

The Ideal Candidate

• Excellent Administration and communication skills, both written and oral
• Previous knowledge of Microsoft applications
• Previous experience of supporting IT hardware at a software and hardware level.
• Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Able to gain OEM and standard IT accreditations.
• ITIL Experience preferred.
• Previous experience working in a corporate IT environment is an asset.
• Excellent time management and organisational skills
• Willing to take initiative and be hands-on.
• Sense of urgency
• Flexible
• Collaborator
• Experience in building effective relationships and team working.
• A confident, professional, positive, and proactive approach
• Ability to multi-task and prioritise workload.
• Able to apply initiative and have integrity.
• Pro-active approach to self-development

Additional InformationInterview Process: Upon profile shortlist interview will be conducted F2F
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.