IT Technical Support L2 (SC Clearance)

About role
As an IT Technical Support with expertise in Operations team, you will collaborate with our client's department. You will be responsible for Administration. Our client is currently looking for a recruit to join their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours)

Job Description:

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License.
• SC Cleared or required to undertake SC Clearance

What's in it for you? -
Rate £14.90/Hr through basic PAYE £16.92/Hr PAYE premium £19.33/Hr Umbrella
Contract 5-month contract
Timings: 09:00AM - 05:30PM on-site
Location South Street, Glasgow, Glasgow City, GBR G14 0XN
Security Clearance - SC Clearance Mandatory

Next Steps: Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you!

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